Here is a Christmas stocking I made recently, it's not great but it's festive.
I am hoping that someone out there will be able to help me. I bought a Brother Scan'n'cut from Create and Craft which arrived last week. After three days it was not cutting properly, it was cutting an uneven border around image and the cutting through the mat on one side of the same project but then not cutting through the card on the other side of the same project. I contacted Melanie Heaton who demonstrates it on C&C who put me in touch with Brother uk.
Long story short they wanted me to send the machine to them but since it was only three day old I decided to return it to C&C. Now this is where I am having real problems. Create and Craft arranged for Hermes to collect it (took three days) and it's now a week later and they are saying they have not received it. The receipt I have from the person who took the machine, the numbers are coming up as invalid when I try to track it. I have since seen a lot of really bad reviews about Create and Craft from people returning things that are not working or getting refunds for items not delivered etc. Is there anyone who have had similar problems?
Please be careful purchasing high value items from Create and Craft.
Comments
I am of the opinion that demonstrations on TV are made to make the product look as good as possible to make you buy it...not necessarily followed up by the product actually being fit for purpose...or indeed that easy to use!!!
My Vagabond blew up (QVC purchase)....although to be fair I did get a replacement....unfortunately I fear it is only a matter of time before this one blows up too as it emitted the same funny burning smell the other week. It's still working at the minute but I'm not holding my breath on the subject! LOL
I wouldn't care but I don't use it for making workshop kits like Tim and Mario do.....I'd really like to know how many machines they have got through!!! ROFL
hope it gets sorted real soon Anesha
xoxo Sioux
Hubby bought me a new sewing machine for my Birthday, two weeks after their notice of dispatch it still hadn't arrived, that was Hermes as well but turned out C&C used an incorrect address. Had to really badger them to send another machine.
Two weeks ago ordered five tubs of marbling inks, ten balls of wool arrived. Rang them and they said I needed to send the wool back to "prove" they had sent the wrong item. I did get a tad stroppy but that got me through to a supervisor who apologised, said keep the wool and refunded me immediately. C&C were out of stock of the pain my then, but I got it £3 cheaper from the company direct.
Not the same problem I know, but do push them hard as they mess people about no end, good luck getting it sorted.
So rant over and say what a great Christmas stocking.
B x
Fabulous stocking by the way.
luv
Debby
http://nettysartadventures.blogspot.co.uk/
Greetings
Maria
I found a local rate number for C&C on "Say No to 0870" and it came up with 01733 777418 but, no luck getting through to it, as it seems to have been discontinued. I am having problems in trying to return a Todo die cutting machine, but all mail is being returned to me as being "undeliverable." Sounds like they have such a lot of mail lined up that their server will not accept any more. Mind you, if an order was to be placed, I feel sure that would be delivered and dealt with immediately!